28 answers,
none of them
a sales pitch

AtriaOS is clinic and hospital management software that unifies patient records, appointment scheduling, medical billing, e-prescriptions, pharmacy inventory and a patient portal in one HIPAA-ready web platform.

Private clinics, multi-doctor OPDs, pharmacy-attached practices, and hospitals that need admissions, wards and departmental structure — especially teams replacing paper registers and spreadsheets.

Both. Clinic plans cover OPD records, scheduling, billing and pharmacy. Hospital plans add admissions, wards, beds and departmental structure. Choose hospital if patients are admitted overnight; otherwise a clinic plan is enough.

Yes. Clinics get a public, bookable profile page and a patient portal for visit history, prescriptions and upcoming appointments. Booking requests land in the clinic calendar.

You can open the product and add a patient within minutes of registering. The part that takes longer is your existing data. Migration runs in the first week: you send us what you have, we import it, and we reconcile the result against your originals before anyone works from it. Nobody should be treating patients out of a half-imported record.

Yes, and it is included on every paid plan rather than quoted as a project. Send patient records, appointment history, stock lists and outstanding invoices in whatever shape you have them, including spreadsheets and exports from another system. We tell you what is usable, what needs cleaning, and what will not carry over before we start.

That is common and it changes the plan rather than blocking it. We usually start with active patients only, so your team is not typing history nobody will read. Older files get added as those patients come back in. You end up with a clean list that matches who actually walks through the door.

Thirty days on any paid plan, no card taken. When it ends nothing is deleted and nothing is charged automatically. The account moves to read-only until you pick a plan, so your staff can still open records and export while you decide.

Role setup and a walkthrough for each desk are part of onboarding. In practice the receptionist, the clinician and whoever closes the till need different sessions, because they use different screens. We run those separately rather than putting everyone in one call.

Per clinic. Staff accounts are capped by plan rather than billed individually, so hiring a receptionist in a busy month does not change your bill. Each plan lists its ceiling for patient records, clinicians and staff accounts.

Yes, in either direction, from settings. Upgrades apply immediately and the invoice is prorated. Downgrades take effect at the end of the current billing period, so you are never cut off mid-month.

A registered patient, whether or not they visited this month. Archived patients stay searchable and do not count. If you are close to a ceiling we tell you before you hit it rather than blocking a registration at the front desk.

It comes down to admissions. If patients are admitted to a bed, you need a hospital plan for wards and bed management. If everyone leaves the same day, a clinic plan covers it. Departments with scoped reporting also start at hospital level.

Card or bank transfer. Invoices are issued against your clinic's registered details so your accountant has something to file. Prices exclude local sales tax where it applies.

Access follows the role you assign. A receptionist books and takes payment without opening clinical notes. A clinician sees the chart for patients in their own list. Whoever runs the pharmacy sees stock and dispensing. You set this once during onboarding and adjust it from settings as people change jobs.

The product needs a connection. What we can tell you honestly is that clinics on unreliable lines usually run a phone hotspot as backup, and that reconnecting does not lose work in progress. If your building loses power and internet regularly, say so during onboarding and we will plan around it rather than pretend it is solved.

Yes. Every clinic gets a public profile and patient portal where people book, see their upcoming appointments and get reminders. Bookings land in the same schedule your front desk works from, so there is no second diary to reconcile.

Stock is tracked by batch with expiry dates, so dispensing pulls from the right batch and you get warned before something expires rather than after. Daily reconciliation shows what was dispensed against what was billed.

Yes. Billing and payment history export to CSV whenever you need it, so your bookkeeper keeps working the way they already do. Nobody has to abandon a ledger that already balances just because the clinic side moved.

You do. We store and process it so you can run your clinic, and we do not sell it, mine it or share it with third parties for their own purposes. Nothing in the product treats your patient list as our asset.

Full CSV export of records, invoices and stock history from settings, at any time, without asking us. Leaving costs nothing and does not require a support ticket. We would rather you stay because the product works than because the exit is painful.

The account goes read-only rather than dark. You keep opening records and exporting during that window. We do not hold patient data hostage against an invoice, because that would put patients at risk over a billing dispute.

Encrypted backups run nightly on every plan, including the cheapest one. Restores are tested rather than assumed, which is the part most providers leave unsaid.

Data protection requirements differ by country and sometimes by state or province, so a blanket yes would be dishonest. Tell us where you operate and we will walk through what applies, what we handle, and what stays your responsibility. If we are not a fit for your jurisdiction we will say so.

It depends on your plan: next business day on the entry tiers, two hours on professional, one hour with a named contact on enterprise. Those are first-response targets during business hours, not resolution promises, and we would rather quote them accurately than impressively.

Anything blocking patient care jumps the queue regardless of plan. Tell us what is stuck and what you were doing when it stopped, and we will get you a workaround first and a fix second. Waiting for a permanent fix while a waiting room fills up is not a reasonable ask.

No. Send us the patient ID or appointment reference rather than names, notes or anything clinical. Email is not a safe place for patient information, and we can trace almost any issue from an ID and a timestamp.

Yes. Adding a clinician, opening a second site, restructuring roles after someone leaves — those are normal support requests, not new projects. Custom integration work outside the standard import gets quoted separately.